Sony DADC in the Czech Republic was established in 2010 and at present day may be looking just for you. Our company culture is based on respect to employees, mutual trust and friendly atmosphere.

Do you want to be a part of a young team? Do you want to develop, use foreign languages on everyday basis in practical life, reap good rewards and take part in sporting activities with us? Then come along with us!

We are the leading provider of discs and digital services for the entertainment, education and information industries. The major game, music and movie producers belong to our customers.

In the Pilsen area, we operate in three locations and we are now expanding also to Prague.

The Assembly and Logistics Centre in Stenovice near Pilsen offers completion, packaging and logistic services and plays a key role in the whole international supply chain of Sony DADC.

The Central European Distribution Centre in Nyrany (Uherce) provides warehouse services for our European customers.

Prague office is a part of our European Service Centre and provides end to end customer service and cash collection function for our French and Benelux clients from media and home entertainment industry.

Customer Query Administrator with English and French (m/f)

What will you do?

Carry admin/ transactional tasks within in the area of claim management.
Enter all incoming queries on the Customer Query Management system.
Classificate claims into predefined categories.
Ensure all logged queries are resolved within timescales set by line manager/ service agreements.
Maintain effective communication in foreign language with other departments and other team like logistics, warehouse,finance.
Carry out maintenance/ housekeeping in regards to all admin related files and data.
Address client issues/ requests promptly.

What will you get for it?

5 weeks of vacation.
300 CZK for Pension insurance.
Annual bonus in amount of one month wage.
Donated meal.
In case of need language and other trainings for free.
Paid overtimes or spare leave instead.
25 000 CZK Referral bonus.
Cafeterie from Benefit Plus.
One Fit Sony DADC program - benefits in the are of prevention, personal growth, sport, fun and health.

What do we expect from you?

Be fluent in French (at least level B1 - intensive language courses can be provided in order to achieve level B2).
Have English on communicative level.
Interest in figures and efficient work with MS Excel.
Excellent communication skills – both verbal and written.
Be proactive, assertive, focused & target driven.
Practical approach to problem solving.
Experience and/ or education in finance related field is an advantage.

Informace o pozici

Místo pracoviště

Radlická 740/113c, 158 00  Praha-Jinonice, Česká republika

Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Délka pracovního poměru

Na dobu neurčitou

Požadované vzdělání

Středoškolské nebo odborné vyučení s maturitou

Požadované jazyky

Angličtina (středně pokročilá), Francouzština (mírně pokročilá)



Pozice je vhodná pro absolventy.



Nikola Ludvíková
Poděbradova 2842/1
301 00  Plzeň
Česká republika
Telefon: 377 159 128